The Nature of Our Business
When Harvard Business School professor Leslie Perlow began her multi-year study of consultants at the high-pressure Boston Consulting Group (BCG), she was quick to identify a defining behavior of her subjects: they were always connected. The pressure for them to check their email at all waking hours was intense — a point captured in the title of Perlow’s 2012 book on her research, Sleeping with Your Smartphone.
As Perlow summarized in an HBR article on the topic, the BCG consultants, like many knowledge workers, see this constant connectivity simply as “the nature of our business.”
To me, however, the important question lurking behind this topic is how did this behavior become so natural?
And it’s here that Perlow’s research on BCG uncovers an interesting answer…