
A Modest Proposal
Last month, I wrote an intentionally provocative article for the Harvard Business Review’s website. It was titled, “A Modest Proposal: Eliminate Email.”
The article starts by conceding that email, as a technology, is not intrinsically bad. The weed that’s currently strangling knowledge work is instead the workflow enabled and prodded by the presence of this tool.
As I expanded:
Accompanying the rise of this technology was a new, unstructured workflow in which all tasks — be it a small request from HR or collaboration on a key strategy — are now handled in the same manner: you dive in and start sending quick messages which arrive in a single undifferentiated inbox at their recipients. These tasks unfold in an ad hoc manner with informal messages sent back and forth on demand as needed to push things forward.
This workflow, I argued, leads inevitably to a state where constant email checking, during work hours and beyond, become necessary to keep the wheels of progress turning. And this state, in turn, is transforming knowledge workers into exhausted human network routers who are producing at a fraction of their cognitive capacity.
I concluded:
Given the tangled relationship between email and our current approach to work, however, it’s also clear that [a transformation to a better workflow] is almost certainly going to require a radical first step: to eliminate email.
Revealing Responses
What’s interesting to me about this discussion is less the details of my argument, but instead readers’ reactions.



It’s official, today is the release of my new book, 